Answers to Your Most Common Questions...

ABOUT SHIPPING

Do you ship outside the US?

We do not ship outside of the USA at this time.

When will my order arrive?

Orders ship Monday through Saturday, excluding postal holidays. Virtually all orders are shipped USPS Priority and should reach you within 2-4 business days.

What shipping service do you use?

USPS Priority & First Class Mail; all shipments include a tracking number. Many shipments also include insurance and signature confirmation to ensure safest delivery to you.

Signature confirmation means the parcel must be signed for; if you or your authorized representative is not available, you may schedule a redelivery with the USPS, or visit your local postal facility to collect your parcel.

Can I send my own shipping label?

Yes! Once packaged, we will send you exact weight & DIMS; you can generate a label on your own account (i.e. using FedEx or UPS), then send to us when you are ready to ship.

GENERAL QUESTIONS

Do you offer layaway?

We do not offer layaway plans at this time.

Can you do custom orders?

We are not able to accept custom orders at this time for handmade chenille robes.

We are able to create custom fabric bundles as well as quilt square kits. Contact us with your needs.

Do you offer volume pricing discounts?

Yes! Please contact us prior to placing your order – we can set up a custom listing for you to make checkout easy, and/or supply you with a unique discount code to use at checkout.

What kind of condition should I expect?

Check out our comprehensive page on the 3 C’s to know about buying vintage chenille:

What to Know Before You Buy Vintage Chenille

Questions? Contact Us.